Frequently asked questions
Everything you need to know about NowhereLabs. Can't find what you're looking for? Get in touch.
How does NowhereLabs answer my calls?
When a customer calls your business number, your calls are directed to our receptionist service. It answers with a professional greeting using your business name, then handles the call naturally — taking messages, booking appointments, answering FAQs, or qualifying leads.
Do customers know they're talking to a digital receptionist?
Your customers have a natural, professional conversation. The experience is seamless — they get the help they need without waiting or being transferred. Your business sounds organised and professional.
What happens after hours or on weekends?
With the Professional plan, every call is answered 24/7 — including nights, weekends, and holidays. Callers can book appointments, leave messages, or get help. Nothing goes to voicemail.
How do I know what calls came in?
After every call, you receive a detailed summary by email. You can also opt for SMS notifications. Daily and weekly reports give you a full picture of call volume, bookings, and trends.
Can callers book appointments directly?
Yes. Your digital receptionist can book appointments directly into your calendar. Callers can see available time slots and schedule without back-and-forth. SMS confirmations keep everyone on the same page.
How much does it cost?
Plans start at €99/month for the Essential plan (business-hours answering) and €249/month for the Professional plan (24/7 coverage with full features). Enterprise plans are available for multi-location businesses. See our pricing page for details.
Is there a trial?
Yes! The Professional plan includes a 7-day live trial so you can experience NowhereLabs with your real calls before committing. Payment details are required to start the trial (you'll only be charged on day 8 if you choose to continue).
How do I get started?
Book a free demo and we'll show you exactly how it works. Once you're ready, setup takes minutes — we'll configure everything and point your number to us. No hardware or software installation needed.
Can I keep my existing phone number?
Yes, absolutely. You can forward your existing business number to NowhereLabs, or we can provide a new number for you. Either way, your customers won't notice a difference.
What if there's an urgent call I need to take?
Enterprise plans support advanced call routing and escalation rules, so urgent calls can be forwarded to you or a team member. You decide how calls are prioritised.
Is my data secure?
Yes. Call recordings, messages, and customer data are handled securely. We treat your customers' information with the same care you would.
Can I cancel anytime?
Yes. There are no long-term contracts. You can cancel your subscription at any time, and you'll only be billed for the current month.
Still have questions?
We're here to help. Reach out and we'll get back to you within 24 hours.